Privacy Policy

What information do we collect about you and how do we collect it?

You are not required (by law or by any contract with us) to provide personal information to us via this website. We will only require you to provide personal information to us where it is necessary for us to provide you with a service at your request.


Information you provide to us

We may receive personal information about you whenever you contact us. For example, by doing the following:

  • Enquiring about our business or services
  • Using or purchasing any products or services we may offer
  • Attending or otherwise becoming involved in our events
  • Supplying us with your products or services
  • Using and browsing our website
  • Telephoning, texting, writing by post or emailing us, or contacting us via our contact page

This information may include the following:

  • Normal identification information, such as your full name, date of birth, age, gender, marital status, job title and organisation
  • Contact information, such as your postal address, email address and telephone number
  • Additional information relevant to your use of our site and services, such as your marketing preferences, survey responses and feedback

Information we collect about you on our website

We collect information using cookies and other similar technologies to help distinguish you from other users of our website. These can streamline your online experience by saving you from re-inputting some information and also allow us to make improvements to our website. For more information about how and why we use cookies, please take a look through our Cookie Policy.

When you visit our website we may collect the following information:

  • Which pages you view and which links you follow
  • Your IP address and general location
  • Details of the hardware and software that you are using to access the site
  • Any passwords that you use on our website
  • If you choose to log in using a third party, we will record your login provider
  • If you choose to link your account to a third party marketplace to import items for shipment, we will record the details necessary to facilitate that link
  • A device identifier (cookie or IP address) for fraud prevention
  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data

Our website is not intended for children and we do not knowingly collect data relating to children.

Information we collect about you from other sources

We may collect information about you from other sources. This may include the following:

  • Publicly available information, from sources such as Companies House and the Electoral Roll.
  • Information you have shared publicly, including on social media.
  • Information from third party databases or data suppliers, such as credit reference agencies.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this policy.

Information we receive about you from other sources

Sometimes you will have given your consent for other websites, services or third parties to provide information to us.

This could include information we receive about you if you use any other websites that we operate or the other services that we provide, in which case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.

It could also include information from third parties that we work with to provide our products and services, such as payment processors, delivery companies, technical support companies and advertising companies. Whenever we receive information about you from these third parties, we will let you know what information we have received and how and why we intend to use it.

How do we use your personal information?

We take data protection law seriously, so below we have set out exactly how and why we use your information, and what our legal basis is to be able to use your information in each way.

Providing our services

It is necessary for us to use personal information about you in order to provide our services, whether or not we have a contract with you. The services that we offer may include, but are not limited to:

  • The provision of, or arranging of access to, business advice, guidance, assistance and mentoring
  • The provision of access to seminars, advice sessions, networking opportunities and events hosted, organised or sponsored by MTT or with which MTT is otherwise involved or associated
  • Making introductions to businesses and individuals who have an interest in Manchester’s technology sector

Using your information in this context is necessary so that we can:

  • Provide you with information about your contract with us (if any)
  • Provide you with information about our events and services
  • Verify your identity
  • Deal with any complaints you may have
  • Contact you about any changes that we make to our services
  • Administer our website, including troubleshooting problems, analysing statistics, conducting research and tests and keeping the site secure

Telling you about other products or services that we think may be of interest to you

We may use your information to identify and tell you about our products or services that we think may be of interest to you. We will only do this where you have informed us that you would like to receive marketing communications.

We may also use your information to invite you to participate in market research. If we do contact you about market research, you do not have to participate. If you tell us that you do not want to receive market research communications, we will respect this.

Whether you choose to receive marketing communications, or market research communications is entirely up to you. You can choose to receive both, none, or just one or the other. Your choice will not affect any products or services that you have purchased from us, nor will it affect any quotes for products or services you buy in future.

You can update your preferences by using the links in any of our emails to you, or by Contacting Us.

Making our business better

We always want to offer the best products, services and experience that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it.

In this context, we will only use you information where it is necessary so that we can:

  • Review and improve our existing products, events and services and develop new ones
  • Review and improve the performance of our systems, processes and staff (including training)
  • Improve our site to ensure that content is presented in the most effective manner for you and for your computer
  • measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you

Contacting you

We want to stay in touch with you, and we may need to use the information that we have about you in order to respond to your questions or let you know about important changes.

We will only use your information in this respect where it is necessary so that we can:

  • Interact and respond to any communications you send us, including where you use the Contact Us page, and any social media posts that you tag us in
  • Let you know about any important changes to our business or policies

Verifying your identity

We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.

Protecting you and others from harm

We may use your information where it is necessary to protect your interests, or the interests of others. This may include in the event of criminality such as identity theft, piracy or fraud.

The situations in which we may process your personal data (including those set out above) are listed set out in the table below, which indicates our legal basis for using your personal data in these ways.

Our Legitimate Interests Our Contract With You (if any) Our Legal Obligations Your Consent
Providing our services x x
Telling you about other products or services that we think may be of interest to you x x
Making our business better x x
Contacting you x x x
Verifying your identity x x x
Protecting you and others from harm x x
Administering and performing any contract we enter into with you x x
Dealing with any complaints you may have x x
Logistics management and planning, including accounting and auditing x x
Improving our business and services x x
Complying with health and safety obligations x x x
Detecting and preventing fraud, money-laundering and other crimes x
Letting you know about any important changes to our business or policies x
To ensure that the information that we hold about you is accurate and up to date x x
To protect your interests, or the interests of others (such as in the event of criminality such as identity theft, piracy or fraud) x x

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Who do we share your personal information with?

We share the information that you provide to us with our staff so that we can provide our products and services to you.

We may share your data with selected third parties. For example, we may share your information with:

  • Internet hosting providers to host the website, related infrastructure, services and applications
  • Contact management systems to send emails, instant messages, social media messages and SMS messages
  • Speakers and attendees of our events, in order to promote and facilitate networking

We may also share your personal data on our website as part of our MTT Directory. We will only share your personal information in this way with your consent. If you should wish to remove your name from this directory at any time, please Contact Us.

There are certain exceptional circumstances in which we may disclose your information to other third parties. This would be where we believe that the disclosure is:

  • Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings
  • Necessary to protect the safety of our employees, our property or the public
  • Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.
  • Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved

How long do we keep your personal information?

We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service (including where we, at your request, include your details in our MTT Directory), we will retain any information you provide to us at least for as long as we continue to provide that service to you.

Thereafter and in all other circumstances, we will keep your information for no more than 6 years.

How do we protect your personal information?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

We try to ensure that all information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All information you provide to us is stored on third party secure servers in the UK. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

What rights do you have in respect of your personal information?

You have the right to be informed

We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to do just that, but if you have any questions or require more specific information, please Contact Us.

You have the right to access your personal data

You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:

  • Why we have been using your information
  • What categories of information we were using
  • Who we have shared the information with
  • How long we envisage holding your information

In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold.

The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs.

You have the right to correct any inaccurate or incomplete personal data

Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case you can Contact Us so that we can correct our records.

You have the right to be forgotten

There may be times where it is no longer necessary for us to hold personal information about you. This could be if:

  • You withdraw your consent for us to use the information (and we have no other legal reason to keep using it)
  • You object to us using your information and we have no overriding reason to keep using it
  • We have used your information unlawfully
  • We are subject to a legal requirement to delete your information

In those situations you have the right to have your personal data deleted. If you believe one of these situations applies to you, please Contact Us.

You have the right to have your data transferred to you or a third party in a common format

Also known as data portability, you have the right to obtain a copy of your personal data for your own purposes. This right allows you to move, copy or transfer your personal data more easily from one IT system to another, in a safe and secure way.

If you would like us to transfer a copy of your data to you or another organisation in a structured, commonly use and machine-readable format, please Contact Us. There is no charge for you exercising this right.

You have the right to object to direct marketing

You can tell us at any time that you would prefer that we do not use your information for direct marketing purposes. If you would not like to receive any direct marketing from us, please Contact Us or use the links provided in any of our marketing communications, and we will stop sending direct marketing immediately.

You have the right to object to us using your information for our own legitimate interests

We aim to always ensure that your rights and information are properly protected. Where we rely on our legitimate interests to process your personal information (see the table above), if you believe that the way we are using your data is not justified due to its impact on you or your rights, you have the right to object. Unless we have a compelling reason to continue, we must stop using your personal data for these purposes.

In order to exercise your right to object to our use of your data for the purposes above, please Contact Us.

You have the right to restrict how we use your personal data

You have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:

  • You have informed us that the information we hold about you is inaccurate, and we have not yet been able to verify this
  • You have objected to us using your information for our own legitimate interests and we are in the process of considering your objection
  • We have used your information in an unlawful way, but you do not want us to delete your data
  • We no longer need to use the information, but you need it for a legal claim

If you believe any of these situations apply, please Contact Us.

You have rights related to automated-decision making and profiling

Any automated decision-making or profiling we undertake is solely for the purpose of tailoring the information which we provide to you. We will not use automated decision-making or profiling to make any decisions which will have a legal effect upon you or otherwise significantly affect you, and you have the right not to be subject to such decisions. If you have any concerns or questions about this right, please contact us.

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

This version was last updated on 28th June 2018 and historic versions can be obtained by contacting us.

Complaints

If you wish to make a complaint about our collection or use of your personal data, please Contact Us in the first instance so that we may seek to resolve your complaint.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO.

Contact Us

Our contact details are as follows:

Post:
Manchester Tech Trust
One St Peter’s Square
Manchester
M2 3DE

Email: info@manchestertechtrust.com

Website: http://www.manchestertechtrust.com/